CAFÉ TEAM MEMBER | JOB DESCRIPTION

HOURLY RANGE, DEPENDING ON EXPERIENCE $23.50 - $28/HOUR

Our café team members are an essential part of creating our warm and inviting environment at Backhaus.  They embrace the opportunity to provide outstanding customer service, and share their knowledge with the community, serving our bread, pastries, and coffee with care and integrity. They create a welcoming atmosphere that keeps our customers returning by delivering exceptional experiences and are committed to being part of a supportive and inclusive team.  Our café team moves through daily tasks with purpose in their actions, surprising and delighting when possible, and maintaining awareness of their community. Sit back, enjoy, we’ve got you - this is the Backhaus slogan that our café team members fulfill as they engage with customers and share their knowledge and passion for the craft of hospitality.

KEY SKILLS

Strong Teamwork

Solution-Oriented Mindset

Problem Solving

Excellent Communication Skills

Attention to Detail

Time Management

Physical Stamina

EXPECTATIONS

STRONG TEAMWORK:

·       You consider the success of your team your own success, and any “failure” of your team to be a personal opportunity to learn and grow.

·       You are always willing to jump in and lend a helping hand where needed.

SOLUTION-ORIENTED MINDSET:

·       You try to trouble-shoot independently where you can and manage issues up when needed.

·       Your instinct is to work collaboratively with your fellow team members to resolve unexpected speed bumps. Every day is different in the café, you strive to be independent, while knowing support is always available.

·       You favor an action-oriented approach.

ACTION-ORIENTED

·       You take action and prioritize taking the initiative to help your fellow team members and want to be part of the reason operations are running smoothly.

·       You are naturally curious and collaborate closely with fellow team members and shift leads to expand your product knowledge, hospitality skills, and approach to maintaining the café space.

EXCELLENT COMMUNICATION SKILLS:

·       You are comfortable sharing and receiving kind, clear feedback from your fellow teammates, shift leads and café manager.

·       You demonstrate active listening skills, always have an open ear and pay close attention to your own and others’ nonverbal communication.

ATTENTION TO DETAIL:

·       You uphold the highest sanitation & cleanliness standards in the workplace.

·       You pay close attention to the quality and effectiveness of your work while at the café whether it be upholding systems, cleanliness of the workspace or delivering exquisite products.

·       You notice when there is an issue/inconsistency with a product, process, or system relating to your department and you take action to help fix it.

·       You uphold the highest quality standards for all Backhaus products, ingredients, systems, and procedures and take action to improve your skill set whenever possible.

CORE RESPONSIBILITIES

Customer Service Excellence:

• Greet customers with a friendly and welcoming attitude, ensuring they feel valued and appreciated.

• Provide prompt and efficient service, taking and accurately processing orders.

• Assist customers in selecting products and offering recommendations based on their preferences.

Food and Beverage Preparation:

• Prepare and serve coffee, espresso, and other specialty drinks with precision and consistency.

• Assist in the assembly of bread service and other food items according to Backhaus standards.

• Ensure all food and beverage offerings are presented attractively and served at the correct temperature.

Cash Handling and Point of Sale (POS) Operations:

• Handle cash transactions and operate the POS system accurately.

• Maintain proper cash drawer procedures and reconcile transactions at the end of each shift.

Café Cleanliness and Organization:

• Maintain a clean, organized, and presentable café environment, including dining areas, serving stations, and beverage equipment.

• Monitor and restock supplies as needed, ensuring a seamless flow of operations.

Customer Engagement:

• Engage with customers, creating a positive and memorable experience during their visit.

• Respond to customer inquiries, resolve complaints, and seek opportunities to exceed their expectations.

Adherence to Health and Safety Standards:

• Follow proper food safety and hygiene practices to maintain a safe and sanitary café environment.

• Comply with health regulations, including handwashing, food handling, and equipment cleaning protocols.

Collaboration and Teamwork:

• Work cooperatively with other café team members and bakery staff to ensure a seamless and efficient operation.

• Assist with additional tasks as needed to support the overall success of the bakery.